Question 1

I'm a new customer — how do I order Metronet service?

Accepted Answer

Compare plans on the Plans & Pricing page, choose a speed, and complete the order online. You'll enter your service address and pick a preferred install date and time window, and a confirmation follows by email.

Question 2

I'm an existing Metronet customer with a billing or outage issue. Who do I contact?

Accepted Answer

Contact official Metronet Customer Care at 1-877-407-3224. Metroconet is an independent authorized retailer for new service and does not manage existing Metronet accounts, billing, or technical support.

Question 3

Can Metroconet change my current Metronet plan?

Accepted Answer

No. Plan changes on an existing account are handled by Metronet directly through official Metronet Customer Care.

Question 4

How do I check availability at my address?

Accepted Answer

Use the availability checker on the Check Availability page. Coverage is built street by street, so your exact address is verified during the ordering process.

Question 5

What happens after I place an order?

Accepted Answer

You'll receive an email confirmation with your selected plan and install window. A technician brings the fiber line to your home and installs the included fiber gateway.

Question 6

Is equipment included?

Accepted Answer

Yes. A fiber gateway/router is included with installation so your home is Wi-Fi ready from day one.

Question 7

Is there a contract or data cap?

Accepted Answer

No annual contract is required on any current Metronet residential plan, and every plan includes unlimited data with no overage charges.

Question 8

How do I reschedule an install date?

Accepted Answer

Reply to your order confirmation email with your preferred new date and time window so the install can be updated.

Support & FAQ

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Frequently asked questions